Vendor Agreement Summary
Commission
Standard commission is 14% of the order subtotal on delivery orders, and 6% on customer pickup orders where no rider is involved.
- The first 8 vendors receive 0% commission for their first 60 days, in writing, with the end date confirmed on your dashboard
- After the free period, 14% is locked for 12 months from the date you go live
- No rate change without your written agreement
Payment
We pay weekly, every Tuesday, covering the prior Monday to Sunday, directly to the bank account you provide.
Leaving
Two weeks notice, from either side, at any time. No exit fee, no penalty, no minimum term.
Your responsibilities
- Food safety, allergen labelling, and menu accuracy remain entirely your responsibility, as they are today
- You set your own preparation times and can pause new orders at any time from your dashboard
- You are responsible for the accuracy of your trading hours and prices
Swoot's role
Swoot is the platform connecting you to customers and riders. We are not the seller of your food, and we do not take on your food safety or menu obligations.
Photos
Menu photography is provided free during onboarding. The photos are yours, and you may use them anywhere, whether or not you stay on Swoot.
Customer data you can see
You see a customer's first name and their order. You do not see their phone number, full delivery history, or any other personal information beyond what is needed to fulfil that order.
Disputes and refunds
If a customer disputes an order, we handle the refund directly with the customer. We may recover the cost from a future payout where the dispute relates to an error on the vendor's side, and we will always explain why before doing so.